** Latest Update: 07/04/21 Following the latest announcement by the UK Government, we regret to inform you that some of our Delivery Service Options continue to remain temporarily affected until further notice during these heightened restrictions.
- Light two-man delivery services are now available.
- Take to Room and Assembly are now available on all items except flat-packed beds.
- Disposal services are now available.
Express deliveries that do not require additional take to room or assembly services will be handed over at the customer’s front door, i.e. in front of the apartment door in an apartment building or behind the front door of a house (hallway, where there is one). To minimise the risk of infection, our dedicated couriers will not require the recipient's signature on their tablet. Instead of a signature, the courier team will take a photograph of the delivery point and will sign the tablet with 'delivery completed'.
Please Note: These extra government restrictions may cause slight delays to your orders. Both ourselves and our dedicated couriers are working round the clock to ensure we meet the estimate delivery lead time located on each individual product page. Again, we shall continue to monitor the latest UK Government guidance and update this page when necessary.
For existing customers who have ordered these additional Delivery Service Extras, please email our customer service team with your order reference at firstname.lastname@example.org for the latest update. Our telephone lines continue to remain extremely busy, yet email support often provides a quicker response for many of our customers. Our operating office hours, however, remain the same (Mon - Fri: 09:00 - 16:30, Sat - Sun: Closed - Email Only). Thank you for your patience and understanding. We apologise for any inconvenience this may cause. Take care. Stay safe.