Willow Sofa

Delivery Summary

Mainland UK Deliveries are Free of Charge

UK Mainland excludes postcodes: AB, DD, IV, KW, PA, PH, FK or KY. Delivery costs will be calculated at the checkout. Any Delivery Service Options such as 2 man services for example can be chosen on the individual product pages.

UK Highlands, British Isles, NI or ROI

Delivery costs will be calculated at the checkout. Please ensure you select the premium delivery rate for your zone, otherwise we will need to invoice you for these extra costs before your order can be fulfilled.

European & International Orders

Please Contact Us for a quote.

Delivery Lead Time on Multiple Items

All items will be delivered together as standard - including multiple item(s) with different Delivery Lead Times - unless we are told otherwise.

For more information about delivery and tracking, please visit our full Delivery page.

Guarantee

This guarantee works in conjunction with our terms and conditions.

Our Heavy Duty Guarantee

We stand by our products and offer a unique heavy duty guarantee to give you peace of mind. Should a defect arise through proven material failure or faulty workmanship we guarantee to repair or replace the product in accordance with the following:

• We guarantee all our products for a minimum of 12 Months. Some products are guaranteed for more than this. Please check individual product pages for this information.
• The Guarantee does not apply if there is evidence of abuse, misuse or damage through neglect or accident. Also, if the product is soiled, stained or unhygienic. This would be inspected and investigated by our specialist engineers.
• In the event of a dispute we may request an independent third-party inspection of the products by a recognised and qualified organisation such as ‘Furniture Industry Research Association’ before agreeing to carry out repairs / replacements.
• If any product has been discontinued or can’t be repaired then we reserve the right to supply an equivalent or similar alternative.
• Following a repair, the guarantee will remain valid from the date of the original purchase
• Our guarantee covers normal sleeping use only, with the exception of certain cases and specialist beds, such as our mental health beds *.
• You must comply with our weight limit on our products for the guarantee to be valid. This weight limit, however, only offers a guideline weight to protect our guarantee. The weight limit only refers to the individual(s), we already take into consideration the weight of the mattress.
• In terms of the guarantee, we cover the structure of our products. Any issue that arises which deviates away from the structure is not guaranteed, for example a noise on a bed frame.
• If a mattress loses shape in the guarantee period (within tolerance levels relative to the length of time the product has been used as set by the manufacturers), this would be covered. Any wear and tear wouldn’t be covered under the guarantee.
• When a mattress is purchased the below guidelines need to be followed

Please note: on the mesh bases, the mesh is covered by the standard 12 month guarantee only.

Bunk Bed Terms

We recommend that all customers adhere to the following terms when purchasing one of our bunk beds.

• Only 1 person per top bunk – These are not made for play equipment.
• The mattresses for the top bunk must not be more than 6 inches high.
• There is not to be anything hanging from the top bunk.
• Always install the guard rails provided.
• Make sure you follow the instructions carefully on assembly.
• Do not place a bunk bed near a window or a light fitting.
• These bunk beds are not suitable for children under the age of 6 years.

Challenging Behaviours

* Reinforced Beds are experienced in providing products built for challenging environments, therefore in the event of any damage occurring outside of our guaranteed normal sleeping use we have a very reasonable price list for spare parts to give customers that peace of mind that we are here to help.

The products featured in our challenging behaviour collections are covered for challenging behavioural use only. Any other products outside this range are not covered. Please note: That King and Super King Size bed frames are not guaranteed for challenging behavioural use. For further information, please contact us.

Mattress Care Guidelines

Mattress Protection
We strongly recommend the use of a good quality mattress protector or encasement under your bed linen to protect your mattress from spills and stains and to promote hygiene - avoid plastic based non-breathable types or any other form of plastic sheeting as this will tend to trap condensation and risk potential mould growth.

Expect Body Impressions
Most people tend to sleep in the same position on their mattress every night. Body impressions are therefore a normal occurrence and a positive indication that the generous amount of upholstery fillings are conforming to your body's unique shape, weight and sleeping pattern. Rotating and turning the mattress as described below will minimise body impressions.

Rotating and Turning Your Mattress
As they can be heavy, seek assistance when turning and rotating your mattress. The majority of our mattresses are upholstered with fillings on both sides hence require a Seasonal Turn. Turning the mattress over and rotating end-to-end periodically will allow even settlement on both sides of the mattress. It is recommended to turn and rotate your mattress once a week during the first 3 months and thereafter with the Seasons. Warning - do not use the handles to lift or carry the mattress. The sewn on handles are intended to help rotate and position the mattress while lying flat on the divan base. Handles sewn to a mattress are not designed to support the full weight of the mattress and you would risk damaging the border upholstery. This would invalidate the guarantee.

• In the case of 'No Turn' mattresses it is sufficient to simply rotate the mattress seasonally to ensure equal wear and tear.
• In the case of zip and link mattresses, please unfasten the mattresses before turning or rotating.

Airing Your Mattress
Give your mattress a good airing on a daily or weekly basis - simply leave the bed linen turned back for a few hours each time and allow air to circulate around and through the mattress.

Cleaning
Clean your bed every other month with a soft brush to keep it clear of dust and fluff - avoid the use of a vacuum cleaner as this may unduly disturb the upholstery fillings. Treat stains and spills immediately using dry towels or paper towels. Do not use detergents or chemical cleaners as this may bleach or disintegrate the fabric.

Handling Your Mattress
Never attempt to fold or roll your mattress, even for a short period of time. Your mattress is designed and constructed for use only in a flat position. The exceptions are sofa bed mattresses and adjustable bed mattresses - please always store your mattress in a flat position.

Mattress Usage
In order to maximise consistent shape and support around the perimeter of your mattress please avoid regularly sitting on the edge in the same position for long periods. Please do not stand on your bed or allow children to treat it as a trampoline - this applies equally to the mattress and the divan base.

Weight Guide Explained

All of our products have a weight limit guideline clearly displayed on each individual product. Therefore, our customers must purchase the product taking this into consideration in order for the Guarantee to become valid. We have enforced this weight guide with the products' durability in mind. We firmly believe that if our weight limits are adhered to then our products will last a very long time. Please note that the weight limit only refers to the individual(s), as we already take into consideration the weight of the mattress.

Weight Limit Per Individual

Each product has a weight limit per individual.

For example: A bed that has a limit of 26 stone - Any person who is over this would void the guarantee. The bed would, however, still be suitable for 2 individuals of 20 stone and 23 stone. This is because our beds will withstand a much higher weight if it is a uniformly distributed weight but we have to use this weight limit to protect the pressure being put onto the side rails.

Total Bed Weight Limit

Each bed also has a maximum weight limit.

This weight limit is calculated by adding both individuals weights together. If both individuals are heavier than this guide it would void the guarantee.

Contract Standard Weight

This means that the bed has not been tested and proven to take a certain weight.

However, it is strength tested for contract environments such as care homes, universities, B&B's, guest houses, hotels and hostels.